What is the significance of an all-in-one retail solution?
An all-in-one retail solution or the so-called unified commerce platform combines in-store POS, mobile, web, order management, call center, and clienteling into one integrated platform. It’s become a retail must for a reason – all information is shared from a single database. This means you can give real-time, transparent, reliable product details at all times, on all touchpoints. And this is incredibly important: Gartner reports that 89% of retail businesses believe that by 2020 most competition will be centered around the quality of the customer experience.
What are my options when it comes to different platforms?
Over time, we at Intelligent Systems have attained considerable knowledge and experience in the retail sector. As a result, we’re confident that we can offer two solutions that could match any retail company’s needs.
One of them is Microsoft Dynamics 365 Commerce, a solution best suited for bigger retailers with a multi-country presence. Microsoft Dynamics 365 Commerce helps retail businesses deliver personalized seamless shopping experience across all sales channels. The platform is a paragon of flexibility and a scalable solution that grows with your company.
The second solution, LS Central, is a product of LS Retail, a world-leading developer of unified POS and business management software for retail and hospitality. LS Central is aimed at small and medium-sized enterprises and is based on Microsoft Dynamics 365 Business Central. With LS Central, businesses can expect to cut costs while saving time, increase customer retention, optimize operations, and track business operations in real-time.
Can these platforms be further enhanced?
Both Microsoft Dynamics 365 Commerce and LS Central are flexible solutions that offer countless opportunities for integrations. One of the most common combinations is a unified commerce platform paired with a business intelligence tool. Those using LS Central can take advantage of LS Insight, a cloud-based BI functionality for retail companies, for free. However, there are many other viable options – one of those is BI4Dynamics, an Intelligent Systems partner with more than 15 years of experience, and over a thousand business intelligence projects completed. BI4Dynamics offer an out-of-the-box BI solution with 330 retail-specific measures.
Another useful integration for retail businesses is an e-commerce store. In 2020, e-commerce proved that online shopping is not just a trend, but the norm. With online sales constantly on the rise, retail companies have no choice to adapt. And there’s an easy way to do that with the integration between ERPs and e-commerce solutions such as nopCommerce. We at Intelligent Systems have further simplified the process by developing a unified integration framework that helps your e-shop act as a natural extension of your ERP system. Furthermore, we have developed B2B-specific functionalities that you can use on top of those already offered by nopCommerce.
Last but not least, our Dynamics Mobile platform provides reliable access to ERP data anytime and anywhere. The five apps – Van-Sales, Merchandise, Fleet, Warehouse, Approvals – connect to the company’s ERP system without having to rely on an internet connection. With Dynamics Mobile, you can easily access data wherever and whenever, for your employees to be efficient and productive. You’ll be able to work with your ERP without having to rely on desktop computers or internet connection.
Who are Intelligent Systems?
A leading Microsoft Dynamics partner in Central and Eastern Europe, part of the Inner Circle – the highest recognition given to only 60 out of more than 10 000 Microsoft Dynamics Partners worldwide. We bring valuable retail experience to the table, with more than 25 customers in 40+ countries.